WSUS server stuck at 0.00 of x MB

[s***@imsweb.com]

I have a Windows 2003 Server that is running WSUS SP1. It has been
stuck downloading apparently the "August Malicious Software Removal
Tool" for days now (I looked at the updates and that is the one listed
as in progress). That update is currently set at "Detect Only"

I ran bitsadmin /list /allusers /verbose and got this:

BITSADMIN version 1.0 [ 5.1.2600.0 ]
BITS administration utility.
(C) Copyright 2000-2001 Microsoft Corp.

GUID: {E2591C14-FDE1-4F1B-9ABD-60D6A2E27E67} DISPLAY:
570e9652-16f8-4eb2-95e1-4294910077d5
TYPE: DOWNLOAD STATE: CONNECTING OWNER: NT AUTHORITY\NETWORK SERVICE
PRIORITY: HIGH FILES: 0 / 1 BYTES: 1504502 / 2963318
CREATION TIME: 8/16/2006 2:44:34 PM MODIFICATION TIME: 8/16/2006
3:00:13 PM
COMPLETION TIME: UNKNOWN
NOTIFY INTERFACE: UNREGISTERED NOTIFICATION FLAGS: 3
RETRY DELAY: 600 NO PROGRESS TIMEOUT: 86400 ERROR COUNT: 1
PROXY USAGE: NO_PROXY PROXY LIST: NULL PROXY BYPASS LIST: NULL
ERROR FILE:
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB
ERROR CODE: 0x80072ee2 - The operation timed out

ERROR CONTEXT: 0x00000005 - The error occurred while the remote file
was being processed.

DESCRIPTION: SUSFile
JOB FILES:
1504502 / 2963318 WORKING
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB

Listed 1 job(s).

I have tried cancelling the job, but after I reboot the server a new
job with the same behavior appears. I have tried "wsusutil reset" and
wsusutil deleteunneededrevisions but neither of those fixed it.

NETWORK SERVICE has "List Folder/ read" and delete permissions on
c:\windows\temp.

What can I do to fix this error?

[Lawrence Garvin (MVP)]

Post by s***@imsweb.com
I have a Windows 2003 Server that is running WSUS SP1. It has been
stuck downloading apparently the "August Malicious Software Removal
Tool" for days now (I looked at the updates and that is the one listed
as in progress). That update is currently set at "Detect Only"
BITSADMIN version 1.0 [ 5.1.2600.0 ]

Side note... you'll want to update the BITSADMIN tool to the version 2.0
tool. It's available in the \Support\Tools folder of the WinXP SP2 CD or the
Win2003 SP1 CD.

Post by s***@imsweb.com
PRIORITY: HIGH FILES: 0 / 1 BYTES: 1504502 / 2963318

Looks to me like it's halfway through a 3MB download. That's not likely to
be the August MSRT.

Post by s***@imsweb.com
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB

In fact... this tells us that it's the Infopath update that's being
downloaded.

Post by s***@imsweb.com
ERROR CODE: 0x80072ee2 - The operation timed out

And this tells us what happened.

Post by s***@imsweb.com
ERROR CONTEXT: 0x00000005 - The error occurred while the remote file
was being processed.

But it could be because you tried to cancel the job.

Post by s***@imsweb.com
1504502 / 2963318 WORKING
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB

Here we see the job continuing.

Post by s***@imsweb.com
I have tried cancelling the job, but after I reboot the server a new
job with the same behavior appears. I have tried "wsusutil reset" and
wsusutil deleteunneededrevisions but neither of those fixed it.

The correct steps would be:
(a) Mark the Infopath update as "Not Approved" for all groups.
(b) THEN cancel the job using BITSADMIN.EXE v2.0

Post by s***@imsweb.com
What can I do to fix this error?

Fixing the error would require identification of what is specifically
causing the job to hang.

One option, after successfully purging the BITS queue, would be to
re-approve the Infopath update, and monitor the file download for continuing
progress.

[s***@imsweb.com]

I installed BITSADMIN 2.0.

I then looked at all updates in WSUS and the Infopath is the one that
was downloading. I changed it to "Not approved". I then cancelled the
job via Bitsadmin. WSUS still showed that the update was downloading
even though the Bits queue was empty. I used the "Cancel download"
option in WSUS to cancel the download.

I then approved the update and started the download of that update
again. It got to 1.51 MB out of 2.83 MB where it stuck. Bitsadmin now
says this:

BITSADMIN version 2.0 [ 6.6.3790.1830 ]
BITS administration utility.
(C) Copyright 2000-2004 Microsoft Corp.

GUID: {B5D46F7B-61F0-4F72-AA02-542648D3ECD6} DISPLAY:
570e9652-16f8-4eb2-95e1-4294910077d5
TYPE: DOWNLOAD STATE: TRANSIENT_ERROR OWNER: NT AUTHORITY\NETWORK
SERVICE
PRIORITY: HIGH FILES: 0 / 1 BYTES: 1582256 / 2963318
CREATION TIME: 8/17/2006 9:21:50 AM MODIFICATION TIME: 8/17/2006
9:26:55 AM
COMPLETION TIME: UNKNOWN ACL FLAGS:
NOTIFY INTERFACE: UNREGISTERED NOTIFICATION FLAGS: 3
RETRY DELAY: 600 NO PROGRESS TIMEOUT: 86400 ERROR COUNT: 1
PROXY USAGE: NO_PROXY PROXY LIST: NULL PROXY BYPASS LIST: NULL
ERROR FILE:
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB
ERROR CODE: 0x80072ee2 - The operation timed out

ERROR CONTEXT: 0x00000005 - The error occurred while the remote file
was being processed.

DESCRIPTION: SUSFile
JOB FILES:
1582256 / 2963318 WORKING
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB
NOTIFICATION COMMAND LINE: none

Listed 1 job(s).

There is plenty of space on the server hard drive, so that is not the
issue.

Post by Lawrence Garvin (MVP)

Post by s***@imsweb.com
I have a Windows 2003 Server that is running WSUS SP1. It has been
stuck downloading apparently the "August Malicious Software Removal
Tool" for days now (I looked at the updates and that is the one listed
as in progress). That update is currently set at "Detect Only"
BITSADMIN version 1.0 [ 5.1.2600.0 ]

Side note... you'll want to update the BITSADMIN tool to the version 2.0
tool. It's available in the \Support\Tools folder of the WinXP SP2 CD or the
Win2003 SP1 CD.

Post by s***@imsweb.com
PRIORITY: HIGH FILES: 0 / 1 BYTES: 1504502 / 2963318

Looks to me like it's halfway through a 3MB download. That's not likely to
be the August MSRT.

Post by s***@imsweb.com
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB

In fact... this tells us that it's the Infopath update that's being
downloaded.

Post by s***@imsweb.com
ERROR CODE: 0x80072ee2 - The operation timed out

And this tells us what happened.

Post by s***@imsweb.com
ERROR CONTEXT: 0x00000005 - The error occurred while the remote file
was being processed.

But it could be because you tried to cancel the job.

Post by s***@imsweb.com
1504502 / 2963318 WORKING
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB

Here we see the job continuing.

Post by s***@imsweb.com
I have tried cancelling the job, but after I reboot the server a new
job with the same behavior appears. I have tried "wsusutil reset" and
wsusutil deleteunneededrevisions but neither of those fixed it.

(a) Mark the Infopath update as "Not Approved" for all groups.
(b) THEN cancel the job using BITSADMIN.EXE v2.0

Post by s***@imsweb.com
What can I do to fix this error?

Fixing the error would require identification of what is specifically
causing the job to hang.
One option, after successfully purging the BITS queue, would be to
re-approve the Infopath update, and monitor the file download for continuing
progress.
--
Lawrence Garvin, M.S., MVP-Software Distribution
Everything you need for WSUS is at
http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
And, everything else is at
http://wsusinfo.onsitechsolutions.com
....

[s***@imsweb.com]

I used IE to manually download the file that was in the link:

http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab

And then I put that in the WSUSContent\01 folder with the correct name.
That worked. Not sure why the bits method of downloading it was
freezing.

Post by s***@imsweb.com
I installed BITSADMIN 2.0.
I then looked at all updates in WSUS and the Infopath is the one that
was downloading. I changed it to "Not approved". I then cancelled the
job via Bitsadmin. WSUS still showed that the update was downloading
even though the Bits queue was empty. I used the "Cancel download"
option in WSUS to cancel the download.
I then approved the update and started the download of that update
again. It got to 1.51 MB out of 2.83 MB where it stuck. Bitsadmin now
BITSADMIN version 2.0 [ 6.6.3790.1830 ]
BITS administration utility.
(C) Copyright 2000-2004 Microsoft Corp.
570e9652-16f8-4eb2-95e1-4294910077d5
TYPE: DOWNLOAD STATE: TRANSIENT_ERROR OWNER: NT AUTHORITY\NETWORK
SERVICE
PRIORITY: HIGH FILES: 0 / 1 BYTES: 1582256 / 2963318
CREATION TIME: 8/17/2006 9:21:50 AM MODIFICATION TIME: 8/17/2006
9:26:55 AM
NOTIFY INTERFACE: UNREGISTERED NOTIFICATION FLAGS: 3
RETRY DELAY: 600 NO PROGRESS TIMEOUT: 86400 ERROR COUNT: 1
PROXY USAGE: NO_PROXY PROXY LIST: NULL PROXY BYPASS LIST: NULL
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB
ERROR CODE: 0x80072ee2 - The operation timed out
ERROR CONTEXT: 0x00000005 - The error occurred while the remote file
was being processed.
DESCRIPTION: SUSFile
1582256 / 2963318 WORKING
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB
NOTIFICATION COMMAND LINE: none
Listed 1 job(s).
There is plenty of space on the server hard drive, so that is not the
issue.

Post by Lawrence Garvin (MVP)

Post by s***@imsweb.com
I have a Windows 2003 Server that is running WSUS SP1. It has been
stuck downloading apparently the "August Malicious Software Removal
Tool" for days now (I looked at the updates and that is the one listed
as in progress). That update is currently set at "Detect Only"
BITSADMIN version 1.0 [ 5.1.2600.0 ]

Side note... you'll want to update the BITSADMIN tool to the version 2.0
tool. It's available in the \Support\Tools folder of the WinXP SP2 CD or the
Win2003 SP1 CD.

Post by s***@imsweb.com
PRIORITY: HIGH FILES: 0 / 1 BYTES: 1504502 / 2963318

Looks to me like it's halfway through a 3MB download. That's not likely to
be the August MSRT.

Post by s***@imsweb.com
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB

In fact... this tells us that it's the Infopath update that's being
downloaded.

Post by s***@imsweb.com
ERROR CODE: 0x80072ee2 - The operation timed out

And this tells us what happened.

Post by s***@imsweb.com
ERROR CONTEXT: 0x00000005 - The error occurred while the remote file
was being processed.

But it could be because you tried to cancel the job.

Post by s***@imsweb.com
1504502 / 2963318 WORKING
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/infopath_c0b3e7d04b4f1c57ad9a42d3614af55ee523eb01.cab
-> c:\WSUS\WsusContent\01\C0B3E7D04B4F1C57AD9A42D3614AF55EE523EB01.CAB

Here we see the job continuing.

Post by s***@imsweb.com
I have tried cancelling the job, but after I reboot the server a new
job with the same behavior appears. I have tried "wsusutil reset" and
wsusutil deleteunneededrevisions but neither of those fixed it.

(a) Mark the Infopath update as "Not Approved" for all groups.
(b) THEN cancel the job using BITSADMIN.EXE v2.0

Post by s***@imsweb.com
What can I do to fix this error?

Fixing the error would require identification of what is specifically
causing the job to hang.
One option, after successfully purging the BITS queue, would be to
re-approve the Infopath update, and monitor the file download for continuing
progress.
--
Lawrence Garvin, M.S., MVP-Software Distribution
Everything you need for WSUS is at
http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx
And, everything else is at
http://wsusinfo.onsitechsolutions.com
....

[Lawrence Garvin (MVP)]

Post by s***@imsweb.com
I installed BITSADMIN 2.0.
I then looked at all updates in WSUS and the Infopath is the one that
was downloading. I changed it to "Not approved". I then cancelled the
job via Bitsadmin. WSUS still showed that the update was downloading
even though the Bits queue was empty. I used the "Cancel download"
option in WSUS to cancel the download.
I then approved the update and started the download of that update
again. It got to 1.51 MB out of 2.83 MB where it stuck.

Then we're back to the four reasons specified in the article....

And the most likely scenario given these symptoms is that quotas have been
applied on the volume you're trying to store data to.